Returns & Refunds
Something not right? Contact us — we'll make it right.
Return Window
We accept returns within 30 days of the delivery date. Items must be unopened, unused, and in their original packaging. A receipt or proof of purchase is required.
What Can Be Returned
- Non-perishable items (mugs, tumblers, souvenirs, and non-food merchandise)
- Items in original, sealed, undamaged packaging
- Items purchased at regular price or on sale
- Items with a valid order number from AlohanMahalO.com
Non-Returnable Items
Due to food safety regulations, the following items cannot be returned or refunded unless they arrive damaged or defective:
- Coffee and tea products
- Chocolates and confections
- Snack foods, chips, and candy
- Beverages and juices
- Cookies, biscuits, and baked goods
- Pantry staples (sauces, honey, jams, seasonings)
- Any opened or partially consumed food item
Damaged or Defective Items
If your order arrived damaged, broken, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item(s) and packaging
- A brief description of the issue
We will send a replacement or issue a full refund — your choice, no questions asked.
How to Start a Return
- Email Info@AlohanMahalO.com with your order number and reason for return.
- We'll respond within 24 hours with a prepaid USPS return label and instructions.
- Pack the item securely in its original packaging and drop it off at any USPS location.
- Once received and inspected, your refund will be processed within 5–7 business days.
Please do not ship items back without contacting us first — unauthorized returns may not be accepted.
Refunds
Approved refunds are credited to your original payment method within 5–7 business days of us receiving your return. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. You'll receive a confirmation email once your refund is processed.
Exchanges
We're happy to exchange eligible non-perishable items for a different product or variant, subject to availability. Email Info@AlohanMahalO.com to arrange an exchange and we'll take care of the rest.
Gift Orders
If your item was received as a gift and you need to return it, we'll issue store credit equal to the return value. Please contact us with the gift recipient's name and delivery address so we can locate the original order.
Need Help?
Our team is based in Honolulu and we're here for you. Reach us at Info@AlohanMahalO.com or visit our FAQ page for more answers.